14/1/25:
Post seems to be running smoothly again after the festive break. Please follow the below advice for sending samples:
Please post samples as early in the week as possible. Put the date on your envelope and voucher so we can check freshness and always use fresh dung. Fill the pots fully to seal out any air gap and post as soon as possible.
Problems? We are here to help at info@poopost.co.uk
No results after 7 days? Email us stating: Name, animal names, sample type, email or sms you wrote on voucher & date posted so we can look into this for you. This info helps speed up the process and lets us help you faster.
Ordered kits but not arrived after 7 days? Email us stating: Order number, order date and your full postal address and we will look into this and sort any replacements needed.
Need help figuring out what you should be doing during the wintertime? It may not be the right time for your worm count tests. Contact us and our friendly SQP will help advise the best course of action.